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Offer Rejection for Claimed Store

Questions:

  • Who can reject an offer for a claimed store?
  • Will customers see a rejected offer?
  • Can I edit and submit the offer again after rejection?
  • Does the offer creator get notified if an offer is rejected?
  • Is there a reason shown when an offer is rejected?

Tags: Rejected-offers

Description:

Offer rejection for claimed stores

When a user submits an offer to your claimed store, you have the option to review it. If the offer does not meet your store’s requirements or is incorrect, you can reject it. Rejected offers will remain hidden and will not be visible to customers

Quick Guide Video: Offer Rejection for Claimed Store

Solution:

When you create an offer for another store, it appears in the Pending Approval section. The store owner can review the offer and can choose to remove it.

  1. Approval Pending Offers Community Dashboard screen showing an offer listed under Approval Pending with product image, title, and price.

When you open an offer from the Community Offers section, the store owner can reject the offer by tapping the Reject icon.

  1. Rejection offer Offer edit screen with required information fields and a highlighted Reject icon at the bottom.

While rejecting the offer, select a reason for the rejection and then tap Reject Offer. The offer will be rejected.

  1. Rejection reason “Rejection Analysis screen showing a list of rejection reasons with a Reject Offer button.

When an offer is rejected, it appears in the user’s account as a rejected offer. Tapping the info (i) icon shows the reason for the rejection.

  1. Rejected offers Community Dashboard showing an offer marked as Rejected with rejection reason displayed.

Tips and Tricks:

  • Review the offer details carefully before rejecting it.

  • Check if the offer matches your store and products.

  • Select the correct rejection reason so the user understands why it was rejected.

  • Reject offers that have incorrect prices, images, or store details.

  • Avoid rejecting offers without a clear reason.